Microsoft Teams Phone

What is Microsoft Teams Phone?

Microsoft Teams Phone is Microsoft's cloud-based business calling solution, sometimes referred to as Teams Voice. It adds phone-system capabilities to Teams so users can make, receive and transfer calls from their computer, mobile device or a Teams-certified desk phone.

External calling requires a connection to the public telephone network. Microsoft supports several routes, including Microsoft Calling Plans, Operator Connect and Direct Routing. We can help you select and configure the option that best fits your existing contracts and requirements.

What we can set up

Readiness and licensing

Review your Microsoft 365 environment, users, licences, network readiness and PSTN connectivity options.

Numbers and migration

Plan number assignment and coordinate porting from your existing provider with minimal disruption.

Call routing

Configure business hours, auto attendants, call queues, voicemail and routing for teams and departments.

Users and devices

Apply calling policies and configure Teams-certified desk phones, headsets and mobile working.

Support and adoption

Test the service, train users and provide ongoing administration as your organisation changes.

Why use Teams Phone?

One familiar app

Calls, meetings, chat and collaboration stay together in Microsoft Teams.

Work from anywhere

Use the same business identity across computers, mobiles and compatible desk phones.

Flexible connectivity

Choose Microsoft Calling Plans, Operator Connect or Direct Routing for external calls.

Central management

Manage users, numbers, policies and call flows through the Teams admin centre.