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Key Features of RingCentral - Cloud Telephony

  • Unified Communications: Integrate voice calls, video conferencing, team messaging, and file sharing into a single, easy-to-use platform, simplifying your communication processes.

  • Scalability and Flexibility: Scale your telephony system effortlessly to match your business needs, whether you're growing your team or adjusting to changing requirements.

  • Cost Savings: Reduce operational costs with a subscription-based model that eliminates the need for on-premises hardware and ongoing maintenance expenses.

  • Remote Accessibility: Enable your team to stay connected and productive from anywhere with internet access, using any device—be it a smartphone, tablet, or computer.

  • Advanced Call Management: Enjoy features such as call forwarding, voicemail-to-email, and automated call attendants to improve your customer service and streamline call handling.

  • Seamless Integration: Connect RingCentral with your CRM and other business applications to enhance workflow efficiency and provide a better customer experience.

  • Robust Security: Benefit from advanced security features, including encryption and compliance tools, to ensure your communications are protected and adhere to industry standards.

Our Services

CLOUD TELEPHONY

Office style telephone

What is a cloud-based phone system?

A cloud-based phone system, also known as a cloud telephony system, is a modern communication solution that operates over the internet rather than relying on traditional, on-premises phone hardware. This system leverages cloud computing technology to deliver voice services, allowing businesses to manage their communications through a virtual platform.

mobile telephone call in office

Prepare for the PSTN switch off in 2025

The UK’s Public Switched Telephone Network (PSTN) is set to be switched off by 2025, marking the end of traditional landline services. This transition to all-digital communication will impact many businesses relying on outdated telephony infrastructure. Preparing for this change is crucial to ensure a smooth transition and continued operational efficiency.

How Quantumtec can help:

Consultation and Assessment: We assess your current telephony infrastructure and recommend the best digital solutions tailored to your needs.

Custom Implementation: We design and deploy cloud-based telephony systems, ensuring seamless integration with your existing processes and infrastructure.

Migration Support: We manage the migration process, minimising downtime and ensuring a smooth transition from PSTN to your new digital system.

Ongoing Support and Training: Receive expert support and training to ensure that your team can effectively use and manage your new telephony system.

Quantumtec's Cloud Telephony Solutions (RingCentral and Microsoft Teams)

At Quantumtec, we offer comprehensive cloud telephony solutions tailored to meet your business needs. We are proud to partner with RingCentral and Microsoft Teams, a leading provider of cloud communication services, to deliver cutting-edge telephony solutions that drive efficiency and flexibility.

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Custom Implementation: We design and deploy a cloud telephony system that fits your specific requirements, ensuring seamless integration with your existing infrastructure and delivering a solution that meets your unique needs.

Managed Services: Benefit from our fully managed services, including setup, maintenance, and ongoing support. With both robust platform and our expert management, you can focus on your core business activities while we handle your telephony needs.

Support and Training: Receive expert support and training to ensure your team can effectively use and manage the new telephony system. We provide the resources and knowledge necessary for a smooth transition and effective operation.

Benefits of Cloud-Based Telephony Systems

Cost Efficiency:

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  • Lower Upfront Costs: Avoid significant capital expenditures on hardware and infrastructure. Cloud-based systems operate on a subscription model, which often results in lower initial costs.

  • Predictable Expenses: Benefit from predictable monthly fees that include maintenance and support, making budgeting easier and more transparent.

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Scalability:

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  • Flexible Growth: Easily scale your phone system up or down according to your business needs. Add or remove lines and features without the need for physical hardware changes.

  • Adaptable to Change: Quickly adapt to changes in business size or requirements, ensuring your telephony system grows with you.

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Remote Accessibility:

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  • Work from Anywhere: Enable employees to make and receive calls from any location with an internet connection. This supports remote work and ensures continuous communication.

  • Device Flexibility: Use a variety of devices, including smartphones, tablets, and computers, to access the phone system.

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Advanced Features:

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  • Enhanced Functionality: Access a wide range of features such as call forwarding, voicemail-to-email, automated attendants, and interactive voice response (IVR) to improve efficiency and customer service.

  • Integration Capabilities: Integrate with other business applications like CRM systems, email platforms, and collaboration tools for a seamless communication experience.

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Improved Collaboration:

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  • Unified Communication: Combine voice calls, video conferencing, and messaging into a single platform, facilitating better collaboration and communication among team members.

  • Real-Time Updates: Benefit from real-time updates and features that enhance team coordination and productivity.

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Enhanced Security:

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  • Robust Protection: To protect your communication data, you can benefit from advanced security measures, including encryption, secure access controls, and regular updates.

  • Compliance: Ensure compliance with industry standards and regulations through built-in security and privacy features.

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Ease of Management:

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  • User-Friendly Interface: Manage your phone system through an intuitive online dashboard, allowing for easy configuration, monitoring, and troubleshooting.

  • Reduced IT Burden: Offload system maintenance and updates to the cloud provider, reducing the burden on your internal IT team.

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Business Continuity:

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  • Reliability: Enjoy high availability and reliability with cloud-based systems that are designed to handle outages and disruptions, ensuring continuous communication.

  • Disaster Recovery: Benefit from robust backup and recovery solutions, protecting your communications against data loss and system failures.

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